Refunds

😏 BECAUSE... IT'S OK TO CHANGE YOUR MIND RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*Due to extreme high demand, international shipping will be eligible up to 60 days (email us for more info at: support@kiwigadgetshop.co.nz)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We do not refund items because of shipping times. Our shipping times are 5-12 business days but can be as long as 5-8 weeks (on high demand items).

Additional non-returnable items:
‱Gift cards
‱Downloadable software products
‱Some health and personal care items
For more information, please email us at: support@kiwigadgetshop.co.nz
 
REFUNDS (if applicable)

-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
HOW WILL MY REFUND BE DISTRIBUTED?

-You will be refunded for the merchandise total, plus applicable sales tax paid,minus shipping and restocking fee. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline or issue a store credit for any item that comes back to us used.


LATE OR MISSING REFUNDS (if applicable)

-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@kiwigadgetshop.co.nz
 

SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale/promotional items cannot be refunded.


REPLACEMENT/EXCHANGES (if applicable)
We only replace items if they are defective or damaged and within 30 days from the date your receive the package. If you need to exchange it for the same item, send us an email at dr.gadget@thegadgetlabonline.com for further instructions.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
SHIPPING

To return your product, you should contact our Customer Support Team for the return authorization at
support@kiwigadgetshop.co.nz

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
CANCELLATION

Refunds requested after 24 hours of any order being placed will not include the cost of shipping as it will serve as a administrative/restocking fee.
Once an order has been processed or shipped, it may NOT be canceled and must follow our returns policy.
 
STILL IN QUESTION?
 
Don't be scared by all of this, if you have any questions or concerns, you can reach out to us at the touch of a finger:
support@kiwigadgetshop.co.nz